Blog Archives

What’s the Word on the Street?

Hey, we’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top-notch and our prices can’t be beaten – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:

“My husband and I purchased a sectional sofa from Suburban in 2016. After only a month, an issue came up that could not be rectified by the Vendor. Suburban stepped in and sent their own tech, free of charge, even though we were over the one year warranty. Although this still didn’t rectify the issue, Suburban worked with the Vendor to authorize a new sofa! This is why we keep going back to Suburban. The customer service is excellent. Thank you Mary Beth Politte for getting this done for us!” ~Carolyn O.

Hi Carolyn, thanks so much for the great review! We’re so happy to have been able to rectify your sofa issue!


“Hi Margot, All went well. The crew was fantastic! And everything looks beautiful! We can’t wait for the rest of the furniture to arrive! Please make sure to let someone know how wonderful the guys were today… and how great you and Paul are! Thanks!!!” ~Tamara & Steve

Hi guys, we let them know and they appreciate it! We’re glad your stuff ended up looking great!


“Recently I contacted your store because I accidentally cracked the motor that operates my recliner. You were able to look up my records and to my surprise, you told me it was covered under warranty. You gave me the phone number for MFS, the company that processes claims. Your staff is terrific. They were patient and friendly and went above and beyond to help me. MFS was also great. They kept in contact with me, sent a very nice repairman and processed claim quickly and efficiently. I would not shop anyplace else for furniture. Pleasant service and courtesy are almost lost but you guys still have it.” ~Terry K.

Thanks so much for the kind words! We’re always happy to help you fix whatever issues you might be having!


“I recently purchased a house full of furniture for my new home. Debi and her husband Gene were so helpful with all of my selections. Everything looks great and fits perfectly. I was able to get the unique look that I was going for. All of the staff at Suburban are kind and friendly. The gentlemen delivering my furniture made it smooth and seamless. They were courteous, polite and efficient. Thanks to all!” ~Teresa N.

Hi, Teresa! Debi & Gene are thrilled they could help you pick the perfect furniture for your home! Come back anytime!


Like we said, don’t take it from us. Take the word of all those happy customers (who particularly enjoyed our fabulous customer service). We’re here to make your life a little simpler. Period. So let us. Drop by our Facebook page to enter our drawing and win a shopping spree & in-home design consultation! There’s only a couple of days left!

What’s the Word on the Street?

Testimonials-760x400

Hey, we’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top notch and our prices can’t be beat – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:


I loved this place. There’s wonderful sales associates for example Fernando. He gave us a layout of the store. As we walked around he was always available for any questions and wasn’t on top of every move we made. He made it possible for us to take our new living room set and dinning table as soon as possible. He was very funny and we enjoyed our time there. We appreciate his patience. ~Xochitl

Thanks, Xochitl! We hope you’re loving the new living room set & dining table! (P.S. Fernando’s glad you enjoyed his humor.)


This is the third purchase we have made with Suburban Furniture. We are always provided with great customer service at the store. The furniture is exactly as expected and delivered in a timely manner. The delivery men were courteous and respectful of our home. I highly recommend this store for your next furniture purchase. ~Annemarie & Rob

Thank you so much for the great review, guys! (And for continuing to shop at Suburban) You guys are majorly appreciated!


This was my first time ordering from Suburban. Scott was helpful and always responded to my email questions with a phone call. Delivery was set up for 12-3 pm. Received an email that allowed me to see what stop number I was and track the truck. It arrived right on time. They brought in my new kitchen set and offered to put pads on the bottom of the table and chairs so as not to scratch the floor. What service! Showed me how to open the table and built in leaf. Were professional and courteous. I was so impressed with this experience. Even received a follow up call from the store to see if everything was OK. Suburban, you are my new go to place to shop. Thank You.” ~Christine

Christine, you have totally made our day! We’re so happy we got to help you with your new kitchen set & to have you as a customer. Thanks!


We had done a major home renovation and needed help with finding the perfect couch for our family room. We needed help with scale and fit within our space. We worked with Paul and Suzie from Suburban Furniture and loved our experience. For a small deposit both Paul and Suzie came to our home to look at our layout and color combinations in our home. They put this together and we met with them a week later to put together the best fitting couch for the space. Working with these two made this process of fabric selecting and couch configurations fun! We have ordered our couch and now are waiting for delivery. We would highly recommended Suburban Furniture for quality service. They are the best!” ~Laura

Suzie & Paul are aces at pulling a room together; we’re glad they were able to help you with yours (and made it fun in the process). Thanks so much, Laura!


Like we said, don’t take it from us. Take the word of all those happy customers (who particularly enjoyed our fabulous customer service). We’re here to make your life a little simpler. Period. So let us. Drop by our Memorial Day Sale this weekend to see us in action & pick up great furniture at fabulous savings!