The holidays are a crazy, crazy time. And unfortunately, we don’t always get what we want for Christmas (or give what someone else wants for that matter). No worries though because we’ve got you covered! A quick reminder of how our return policy works:
Suburban Furniture has a very flexible re-selection process to help you find something different that will make you (or your giftee) happy and your home looking even better.
No Restocking Fees for Stocked Items! Shop with confidence at Suburban Furniture with our Hassle Free Returns on In Stock items. Stock items are items we stock in our warehouse and are as EXACTLY shown in our showroom. If, within 30 days of receiving your in stock merchandise, you are not totally satisfied with your purchase, return it for a full refund of your merchandise total plus taxes on the merchandise. Delivery fees to and from your home are non-refundable.
If you re-select new merchandise, we will waive the pick-up charge. New delivery charges will apply on your new purchase.
Returns of Special Order Items or Clearance. Special order items are those on our website not stocked in our warehouse and/or items not as exactly shown in our showroom. If, within 30 days of receiving your special order or Clearance merchandise, you are not totally satisfied with your purchase, return it for a full refund minus a 30% restocking fee. Delivery fees to and from your home are non-refundable. Allow us to help you re-select new merchandise. For that, there is only a 10% re-selection fee plus new delivery charges. If the items you re-select are of lesser value, you will receive a store credit for the difference. There are no returns or re-selections after 30 days of receipt of your merchandise.
Returned merchandise must be in its original, unmodified, undamaged condition with all its parts. If you picked up your merchandise and are returning it, it must be carefully wrapped to avoid damage. We will contact you if there are any issues with your return. Refunds are processed within 72 hours of your merchandise being received back in our warehouse. For your security, we do not keep your credit card information on file. We will need that info to process the refund. In the event you paid by check, debit card or cash, you will be issued a check.