“In this world nothing can be said to be certain, except death and taxes.” ~Benjamin Franklin
Well, now you can add our IRS sale to that list! That’s right – our fabulous IRS (aka “Inventory Reducation Sale”) is back again, not only with huge savings on: living rooms, dining rooms, bedrooms, mattresses & more, but also with you paying NO interest for THREE (3) WHOLE YEARS! (We went a little wild; we admit it.) Drop by and save a bundle before our extra inventory is gone!
Your happiness is our #1 goal, which is why we’ve got a little something we like to call our “30 Day Happiness Guarantee”!
We understand that sometimes it’s hard to know how something is going to look or fit in your home, especially from just a picture on the website. That’s why Suburban Furniture has a very flexible reelection process to help you find something different that will make you happy and your home looking even better. 30 days to try it out, see how things fit, make sure you and the fam are comfy, see how the pets like it and all that jazz. It’s a sweet deal!
No Restocking Fees for Stocked Items! Shop with confidence at Suburban Furniture with our Hassle Free Returns on In Stock items. Stock items are items we stock in our warehouse and are as EXACTLY shown in our showroom. If, within 30 days of receiving your in stock merchandise, you are not totally satisfied with your purchase, return it for a full refund of your merchandise total plus taxes on the merchandise. Delivery fees to and from your home are non-refundable.
If you re-select new merchandise, we will waive the pick-up charge. New delivery charges will apply on your new purchase.
Returns of Special Order Items or Clearance. Special order items are those on our website not stocked in our warehouse and/or items not as exactly shown in our showroom. If, within 30 days of receiving your special order or Clearance merchandise, you are not totally satisfied with your purchase, return it for a full refund minus a 30% restocking fee. Delivery fees to and from your home are non-refundable. Allow us to help you re-select new merchandise. For that, there is only a 10% re-selection fee plus new delivery charges. If the items you re-select are of lesser value, you will receive a store credit for the difference. There are no returns or re-selections after 30 days of receipt of your merchandise.
Returned merchandise must be in its original, unmodified, undamaged condition with all its parts. If you picked up your merchandise and are returning it, it must be carefully wrapped to avoid damage. We will contact you if there are any issues with your return. Refunds are processed within 72 hours of your merchandise being received back in our warehouse. For your security, we do not keep your credit card information on file. We will need that info to process the refund. In the event you paid by check, debit card or cash, you will be issued a check.
Contact us today so we can start getting you settled with some fabulous new furniture just in time for spring and summer!
Hey, we’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top notch and our prices can’t be beat – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:
“Dear Ken, I just wanted to write you and let you know what a wonderful experience we had with Margot, and the store itself. We recently purchased a sofa and from the minute we walked in, Margot was so accommodating. She had so much patience (I brought 2 young kids with me who both happened to be in a “mood”), was so honest (didn’t steer me into purchasing a higher-end sofa – she knew the sofa was “temporary” going into a den with 2 young kids), and even suggested I talk to the designer to help confirm a floor plan. The delivery was prompt and price was more than fair. We would definitely would shop here again. Looking forward to it. Thank you and keep up the good work!” ~Sari
Thanks, Sari! We’re so happy Margot was able to help you and your family out!
“Most people start writing you a letter because they were dissatisfied with the service, well, I would like to do the opposite. I started looking for my living room furniture over a year ago, coming periodically to your store and believe me, I’m in sales myself but I wouldn’t want to deal with myself. Maybe I’m not difficult but it takes me a long time to make a decision. So after a year most of your sales team knew my first and last name (which was embarrassing!). I have to tell you, your sales people always treated me with a lot of patience, respect and helpfulness. You should be very proud to have such a sales team behind you. I would like to name Debi Weinstein who stayed with me for my long journey and at the end sold me a beautiful sofa. Her knowledge and patience, always welcoming me into your store with a big smile ended with a positive result for her and me. I don’t want to forget your wonderful designer Paul Kepler who spent endless time helping me with selecting fabric, style, etc. I would also like to mention Rob Watterworth who helped me and didn’t even make any money on me. He spent time with me after I bought my sofa. Debi and Paul helped me even after my purchase with suggesting carpet and paint colors. That’s what I call SERVICE!! You must train and expect a lot from your sales team. Being in real estate, your store will come up every now and then with customers, and I will be recommending your store as the place to go and get beautiful furniture. With a great selection and fantastic salespeople and designers. I can’t wait to get my new sofa in my living room! Please tell your sales team, thank you from the bottom of my heart.” ~Eva
Wow! Thank YOU from the bottom of our hearts for this amazing letter, Eva!
“We just wanted to take a moment to tell you about our experience at Suburban Furniture with our sales rep, George Bolen. George was great to work with! He is extremely honest, professional and knowledgeable and was able to help direct us to exactly what we were looking for! We purchased our living room and dining room furniture from Suburban and will be back soon to start our hunt for the perfect bedroom set! We are really looking forward to working with him again!” ~John & Cathy
We told George what you guys said, John & Cathy, and he said to tell you THANK YOU for the compliment! He also said he can’t wait to help you find your bedroom set, so come by soon!
Like we said, don’t take it from us. Take the word of all those happy customers (who particularly enjoyed our fabulous customer service). We’re here to make your life a little simpler. Period. So let us.
And stop by right now because the entire store is ½ off!
It doesn’t happen often (trust us!) but occasionally you may find a competitor who has the item of furniture you’re looking for at a lower price. No problem! We match almost all local competitors’ prices. Here’s how it works.
We’ll match almost any local competitor’s price on an identical brand new item. We’ll need to verify the price. We consider any store within 45 miles a “local” competitor. Not all prices can be matched. If we can’t match the price, we’ll let you know why.
Some of the prices that may not be matched include web prices. Why? There’s little risk in buying books and shoes online. Not so with furniture, which is bulky and needs to be treated with extra special care. We’ll match almost any local store (whether they offer Suburban’s level of expertise or not), but there’s going to be a modest price difference between local and web-only stores. Keep in mind that web-only stores often advertise free “curbside delivery” but charge handsomely for in home white glove delivery that comes standard with local store delivery charges. Many of our competitors local and on-line also impose lofty restocking fees for cancellations, whereas Suburban does not. Plus, local stores like Suburban can offer personalized service and years of experience that web-only stores cannot. Not all furniture stores are equal, especially when it comes to service and delivery. Please make sure you read others’ pricing, service, returns and delivery policies to know if you are making an apples to apples comparison. But listen, if you find a difference you feel is excessive, bring it to our attention; we want your business!
Okay, but what if you’ve already purchased an item and THEN find it for a lower price at a different place? Again, not a problem! If you see the exact same item at a local furniture store for less within 30 days of your purchase, we will adjust the price or give you store credit. It’s quite simple. If you haven’t received your delivery yet, we adjust your order to match the sale items of the other store. If you have received your delivery in the last 30 days, we will give you store credit for the difference.
So to sum up:
• If you find a lower price on an identical item at a local competitor’s store or website, we’ll do our best to match it; if we can’t we will explain why
• Pricing not listed on websites must be verified via phone, print advertisement or written quote
• Price matching cannot be combined with other offers not available at the competitor
• “Local” competitors are those with a physical presence in the same city or within 45 miles of our store
• Limited quantity specials, closeouts, floor samples, damaged/as-is items are excluded
• We reserve the right to limit quantities
Then just give us a call or email with what you’ve found: 973-927-7100 or firstname.lastname@example.org
We work hard at being the best, here at Suburban Furniture, and that involves making sure our customers are happy and satisfied. Don’t hesitate to reach out if you have a question! Happy shopping!
Did Valentine’s Day break the bank? Don’t worry, we’ve got you covered. Drop by our Presidents’ Day Sale where you’ll find storewide savings up to 67% off! Not only that but we’ve got an instant sales tax rebate, 5 years free financing and free delivery! The whole deal is a total steal.
P.S. We’re having a Presidents’ Day Mattress Sale as well!