It doesn’t happen often (trust us!) but occasionally you may find a competitor who has the item of furniture you’re looking for at a lower price. No problem! We match almost all local competitors’ prices. Here’s how it works.
We’ll match almost any local competitor’s price on an identical brand new item. We’ll need to verify the price. We consider any store within 45 miles a “local” competitor. Not all prices can be matched. If we can’t match the price, we’ll let you know why.
Some of the prices that may not be matched include web prices. Why? There’s little risk in buying books and shoes online. Not so with furniture, which is bulky and needs to be treated with extra special care. We’ll match almost any local store (whether they offer Suburban’s level of expertise or not), but there’s going to be a modest price difference between local and web-only stores. Keep in mind that web-only stores often advertise free “curbside delivery” but charge handsomely for in home white glove delivery that comes standard with local store delivery charges. Many of our competitors local and on-line also impose lofty restocking fees for cancellations, whereas Suburban does not. Plus, local stores like Suburban can offer personalized service and years of experience that web-only stores cannot. Not all furniture stores are equal, especially when it comes to service and delivery. Please make sure you read others’ pricing, service, returns and delivery policies to know if you are making an apples to apples comparison. But listen, if you find a difference you feel is excessive, bring it to our attention; we want your business!
Okay, but what if you’ve already purchased an item and THEN find it for a lower price at a different place? Again, not a problem! If you see the exact same item at a local furniture store for less within 30 days of your purchase, we will adjust the price or give you store credit. It’s quite simple. If you haven’t received your delivery yet, we adjust your order to match the sale items of the other store. If you have received your delivery in the last 30 days, we will give you store credit for the difference.
So to sum up:
• If you find a lower price on an identical item at a local competitor’s store or website, we’ll do our best to match it; if we can’t we will explain why
• Pricing not listed on websites must be verified via phone, print advertisement or written quote
• Price matching cannot be combined with other offers not available at the competitor
• “Local” competitors are those with a physical presence in the same city or within 45 miles of our store
• Limited quantity specials, closeouts, floor samples, damaged/as-is items are excluded
• We reserve the right to limit quantities
Then just give us a call or email with what you’ve found: 973-927-7100 or firstname.lastname@example.org
We work hard at being the best, here at Suburban Furniture, and that involves making sure our customers are happy and satisfied. Don’t hesitate to reach out if you have a question! Happy shopping!