Category Archives: Testimonials

What’s the Word on the Street?

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We’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top notch and our prices can’t be beat – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:


I recently have had the pleasure of working with Debi Weinstein and Paul Kepler. They assisted me in re-decorating my family room. I want to commend their professionalism and expertise in assisting me to make great choices. I am delighted with the furniture they helped me select. The home consultation was of great benefit in providing Paul and Debi with room size, colors and what I wanted to achieve with new furniture. You are very fortunate to have these two employees who provide great guidance and service.” ~Catherine

Thanks, Catherine! We’ll be sure to pass along your commendation and we’re super happy you’re so delighted!


Martin and Ken, I cannot thank you enough for the assistance provided. I was expecting a simple “we don’t sell that anymore – would you like to buy a new bed?” response, but instead you offered spare parts from the warehouse without any prompting or begging from me. Martin was more than helpful when I arrived – scouring the warehouse for rails that matched so the depth would be the same and the mattress would not be on a slant. He also provided materials to make new pegs and explained the whole process very clearly to me, one who is not an expert with tools and minor construction. I’m happy to say that everything worked out perfectly! The bed is sturdier than before and we have been sleeping comfortable since I picked up the parts from the warehouse last Saturday. This high level of customer service is sadly far too rare these days. I truly appreciate your help and will be recommending your store to all of my friends.”~Pat

We’re always happy to provide assistance, Pat, and going above and beyond is something we strongly believe in. Thanks for the kind words!


Hi Margot, I just wanted to let you know we absolutely LOVE the furniture. It fits great in our space and is wonderful quality. the delivery guys were also wonderful – one of them had been here for our dining table and remembered Fiona. Just wanted to thank you for the wonderful service, I’m so glad we were able to come back to you for a second purchase. Thanks Again!”~Kathy

You are SO welcome, Kathy! WE love that YOU love the furniture and had a wonderful experience!


Like we said, don’t take it from us. Take the word of our many, many happy customers. We’re here to make your life a little simpler. Period. So let us. Oh, and by the way – thank YOU, guys. Our clients are the BEST!

What’s the Word on the Street?

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Hey, we’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top notch and our prices can’t be beat – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:


Dear Ken, I just wanted to write you and let you know what a wonderful experience we had with Margot, and the store itself. We recently purchased a sofa and from the minute we walked in, Margot was so accommodating. She had so much patience (I brought 2 young kids with me who both happened to be in a “mood”), was so honest (didn’t steer me into purchasing a higher-end sofa – she knew the sofa was “temporary” going into a den with 2 young kids), and even suggested I talk to the designer to help confirm a floor plan. The delivery was prompt and price was more than fair. We would definitely would shop here again. Looking forward to it. Thank you and keep up the good work!” ~Sari

Thanks, Sari! We’re so happy Margot was able to help you and your family out!


Most people start writing you a letter because they were dissatisfied with the service, well, I would like to do the opposite. I started looking for my living room furniture over a year ago, coming periodically to your store and believe me, I’m in sales myself but I wouldn’t want to deal with myself. Maybe I’m not difficult but it takes me a long time to make a decision. So after a year most of your sales team knew my first and last name (which was embarrassing!). I have to tell you, your sales people always treated me with a lot of patience, respect and helpfulness. You should be very proud to have such a sales team behind you. I would like to name Debi Weinstein who stayed with me for my long journey and at the end sold me a beautiful sofa. Her knowledge and patience, always welcoming me into your store with a big smile ended with a positive result for her and me. I don’t want to forget your wonderful designer Paul Kepler who spent endless time helping me with selecting fabric, style, etc. I would also like to mention Rob Watterworth who helped me and didn’t even make any money on me. He spent time with me after I bought my sofa. Debi and Paul helped me even after my purchase with suggesting carpet and paint colors. That’s what I call SERVICE!! You must train and expect a lot from your sales team. Being in real estate, your store will come up every now and then with customers, and I will be recommending your store as the place to go and get beautiful furniture. With a great selection and fantastic salespeople and designers. I can’t wait to get my new sofa in my living room! Please tell your sales team, thank you from the bottom of my heart.” ~Eva

Wow! Thank YOU from the bottom of our hearts for this amazing letter, Eva!


We just wanted to take a moment to tell you about our experience at Suburban Furniture with our sales rep, George Bolen. George was great to work with! He is extremely honest, professional and knowledgeable and was able to help direct us to exactly what we were looking for! We purchased our living room and dining room furniture from Suburban and will be back soon to start our hunt for the perfect bedroom set! We are really looking forward to working with him again!” ~John & Cathy

We told George what you guys said, John & Cathy, and he said to tell you THANK YOU for the compliment! He also said he can’t wait to help you find your bedroom set, so come by soon!


Like we said, don’t take it from us. Take the word of all those happy customers (who particularly enjoyed our fabulous customer service). We’re here to make your life a little simpler. Period. So let us.

And stop by right now because the entire store is ½ off!

What’s the Word on the Street?

testimonials-featured2-01

 

Hey, we’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top notch and our prices can’t be beat – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:

I am thankful for the amazingly easy and joyful experience I had recently buying a Queen iComfort mattress set from Debi W. at Suburban Furniture in Succasunna. I was only going to do some window shopping that day but I couldn’t pass up the mattress deal Debi showed me after I tried it out… and I am so happy I didn’t. My new mattress is amazing and my sleep quality has improved significantly since getting it. From being greeted with Debi’s warm smile to her professional care and knowledge, to finding such a great deal on a quality mattress set, she made the whole process a dream come true… I am so glad I decided to stop at Suburban that day.” ~Deborah

Thanks, Deborah!

Hi Marie, My room looks so beautiful!. The sofa has a warm, inviting look that just makes you want to kick off your shoes and watch a good movie. Many thanks to you and Paul. Tell Paul he was right I should have chosen a stripe. But we love it! We will probably see you in the fall when we start our next room.” ~Sharon

Don’t worry, we’ll definitely tell Paul! We’re glad you love it even with no stripes!

Hi Marie, I just wanted to say thank you for your help this past Friday. We are the folks who purchased the white dresser (floor model last one) where we had to go searching for the one wood ball for the side hanger. Well anyway, we got the dresser on Saturday, my father loves it and it looks great in his room. Everything with delivery worked out perfect, we were able to have my mom’s memorial mass and by the time we got home early afternoon the dresser was delivered. You have such a cheerful attitude and are very helpful. Suburban is lucky to have you on their team. Have a great week and thanks again!” ~Doreen

(Another to Marie! She’s popular!) We are so happy to hear that the delivery worked out perfectly and Marie was so helpful. Best to you, Doreen.

Hi Robert and Elise, a follow up to my recent conversation with Elise, one of your floor representatives at the Succasunna location. I wanted to thank you again for the spectacular service and support provided during the purchase of our newest couch. They say nothing in life is simple, and as we know ordering this piece of furniture fell into that category. We’ve enjoyed all of our purchases provided by Elyse and wouldn’t hesitate to recommend Suburban Furniture again. Thanks again for your help and perseverance with this order!” ~John & Val

You’re right, guys, nothing in life is simple, but we’re super happy we could make this part of your life at least a little simpler. Cheers!

Like we said, don’t take it from us. Take the word of all those happy customers (who particularly enjoyed our fabulous customer service). We’re here to make your life a little simpler. Period. So let us. Happy holidays, guys!

We LOVE Our Customers!

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We’re HUGE fan of our customers – YOU GUYS! And we love that you all are such HUGE fans of ours too! Thank you so much for the kind words, guys!!!


“Margot, Thank you so much for taking care of the seam and body issues on the sofa. I never expected to get new items – I thought someone with a needle, thread, and know how would just come do a repair. This was really above and beyond my expectations. You have a customer for life! Hope all is well. Have a great day.” ~Susan


“Hi Michele, I just want to say thanks for your help with the problem we had and we can’t say enough about you and Suburban. The new couch and chair are great looking and very comfortable. My wife and I think you went above and beyond to help us. When we get ready to buy new furniture we know were to come.” ~Pat & Paul


“Hi Robert and Elise, a follow up to my recent conversation with Elise, one of your floor representatives at the Succasunna location. I wanted to thank you again for the spectacular service and support provided during the purchase of our newest couch. They say nothing in life is simple, and as we know ordering this piece of furniture fell into that category. We’ve enjoyed all of our purchases provided by Elyse and wouldn’t hesitate to recommend suburban furniture again. Thanks again for your help and perseverance with this order!” ~~John & Val

Thanks guys! You really ARE the best!