What’s the Word on the Street?

Hey, we’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top-notch and our prices can’t be beaten – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:

“My husband and I purchased a sectional sofa from Suburban in 2016. After only a month, an issue came up that could not be rectified by the Vendor. Suburban stepped in and sent their own tech, free of charge, even though we were over the one year warranty. Although this still didn’t rectify the issue, Suburban worked with the Vendor to authorize a new sofa! This is why we keep going back to Suburban. The customer service is excellent. Thank you Mary Beth Politte for getting this done for us!” ~Carolyn O.

Hi Carolyn, thanks so much for the great review! We’re so happy to have been able to rectify your sofa issue!

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“Hi Margot, All went well. The crew was fantastic! And everything looks beautiful! We can’t wait for the rest of the furniture to arrive! Please make sure to let someone know how wonderful the guys were today… and how great you and Paul are! Thanks!!!” ~Tamara & Steve

Hi guys, we let them know and they appreciate it! We’re glad your stuff ended up looking great!

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“Recently I contacted your store because I accidentally cracked the motor that operates my recliner. You were able to look up my records and to my surprise, you told me it was covered under warranty. You gave me the phone number for MFS, the company that processes claims. Your staff is terrific. They were patient and friendly and went above and beyond to help me. MFS was also great. They kept in contact with me, sent a very nice repairman and processed claim quickly and efficiently. I would not shop anyplace else for furniture. Pleasant service and courtesy are almost lost but you guys still have it.” ~Terry K.

Thanks so much for the kind words! We’re always happy to help you fix whatever issues you might be having!

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“I recently purchased a house full of furniture for my new home. Debi and her husband Gene were so helpful with all of my selections. Everything looks great and fits perfectly. I was able to get the unique look that I was going for. All of the staff at Suburban are kind and friendly. The gentlemen delivering my furniture made it smooth and seamless. They were courteous, polite and efficient. Thanks to all!” ~Teresa N.

Hi, Teresa! Debi & Gene are thrilled they could help you pick the perfect furniture for your home! Come back anytime!

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Like we said, don’t take it from us. Take the word of all those happy customers (who particularly enjoyed our fabulous customer service). We’re here to make your life a little simpler. Period. So let us. Drop by our Facebook page to enter our drawing and win a shopping spree & in-home design consultation! There’s only a couple of days left!