Monthly Archives: May 2016
What’s the Word on the Street?
We’re always telling you how awesome we are – how we have the best brands and greatest selection, how our customer service is top notch and our prices can’t be beat – but don’t just take our word for it! Listen to our customers and what they have to say – they’d know better than us, right? Here’s the word on the street:
“I recently have had the pleasure of working with Debi Weinstein and Paul Kepler. They assisted me in re-decorating my family room. I want to commend their professionalism and expertise in assisting me to make great choices. I am delighted with the furniture they helped me select. The home consultation was of great benefit in providing Paul and Debi with room size, colors and what I wanted to achieve with new furniture. You are very fortunate to have these two employees who provide great guidance and service.” ~Catherine
Thanks, Catherine! We’ll be sure to pass along your commendation and we’re super happy you’re so delighted!
“Martin and Ken, I cannot thank you enough for the assistance provided. I was expecting a simple “we don’t sell that anymore – would you like to buy a new bed?” response, but instead you offered spare parts from the warehouse without any prompting or begging from me. Martin was more than helpful when I arrived – scouring the warehouse for rails that matched so the depth would be the same and the mattress would not be on a slant. He also provided materials to make new pegs and explained the whole process very clearly to me, one who is not an expert with tools and minor construction. I’m happy to say that everything worked out perfectly! The bed is sturdier than before and we have been sleeping comfortable since I picked up the parts from the warehouse last Saturday. This high level of customer service is sadly far too rare these days. I truly appreciate your help and will be recommending your store to all of my friends.”~Pat
We’re always happy to provide assistance, Pat, and going above and beyond is something we strongly believe in. Thanks for the kind words!
“Hi Margot, I just wanted to let you know we absolutely LOVE the furniture. It fits great in our space and is wonderful quality. the delivery guys were also wonderful – one of them had been here for our dining table and remembered Fiona. Just wanted to thank you for the wonderful service, I’m so glad we were able to come back to you for a second purchase. Thanks Again!”~Kathy
You are SO welcome, Kathy! WE love that YOU love the furniture and had a wonderful experience!
Like we said, don’t take it from us. Take the word of our many, many happy customers. We’re here to make your life a little simpler. Period. So let us. Oh, and by the way – thank YOU, guys. Our clients are the BEST!
Who Else Has a 30 Day Happiness Guarantee?
Your happiness is our #1 goal, which is why we’ve got a little something we like to call our “30 Day Happiness Guarantee”!
We understand that sometimes it’s hard to know how something is going to look or fit in your home, especially from just a picture on the website. That’s why Suburban Furniture has a very flexible reelection process to help you find something different that will make you happy and your home looking even better. 30 days to try it out, see how things fit, make sure you and the fam are comfy, see how the pets like it and all that jazz. It’s a sweet deal!
No Restocking Fees for Stocked Items! Shop with confidence at Suburban Furniture with our Hassle Free Returns on In Stock items. Stock items are items we stock in our warehouse and are as EXACTLY shown in our showroom. If, within 30 days of receiving your in stock merchandise, you are not totally satisfied with your purchase, return it for a full refund of your merchandise total plus taxes on the merchandise. Delivery fees to and from your home are non-refundable.
If you re-select new merchandise, we will waive the pick-up charge. New delivery charges will apply on your new purchase.
Returns of Special Order Items or Clearance. Special order items are those on our website not stocked in our warehouse and/or items not as exactly shown in our showroom. If, within 30 days of receiving your special order or Clearance merchandise, you are not totally satisfied with your purchase, return it for a full refund minus a 30% restocking fee. Delivery fees to and from your home are non-refundable. Allow us to help you re-select new merchandise. For that, there is only a 10% re-selection fee plus new delivery charges. If the items you re-select are of lesser value, you will receive a store credit for the difference. There are no returns or re-selections after 30 days of receipt of your merchandise.
Returned merchandise must be in its original, unmodified, undamaged condition with all its parts. If you picked up your merchandise and are returning it, it must be carefully wrapped to avoid damage. We will contact you if there are any issues with your return. Refunds are processed within 72 hours of your merchandise being received back in our warehouse. For your security, we do not keep your credit card information on file. We will need that info to process the refund. In the event you paid by check, debit card or cash, you will be issued a check.
Contact us today so we can start getting you settled with some fabulous new furniture just in time for spring and summer!
Time to Clean Up!
Spring is here and in full bloom! Time for spring cleaning and spiffing your house up to make it look it’s best! In fact, we think now’s the perfect time to give your home a new look entirely (for just pennies a day too!). Come in for our Spring Clean-Up sale and check out all the great savings PLUS interest free financing till 2020! Let us help you redecorate and refresh your home – you’ll love your new look!
Suburban Furniture 